Contact Information
TXU Energy
2000 West Sam Houston Parkway South, Suite 1650
Houston, TX 77042

tel: (713) 243-6275
fax: (713) 243-6292

company website

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TXU Energy
TXU Energy is a market-leading competitive retail electricity provider, powering the lives of more Texans than any other retailer. TXU Energy offers a variety of innovative products and solutions, allowing both its residential and business customers to choose options that best meet their needs, including exceptional customer service, competitively priced electricity service plans, innovative energy efficiency options, renewable energy programs and other electricity-related products and services. Visit txu.com for more information about TXU Energy. REP #10004.
Electric Information
Auto Payment
Fixed Rates
Green Option
Online Payment
Referral Program
Special Offers
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Yes
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Service Area
Greater Houston Area
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Press Release
As the #1 choice in Texas for electricity service, TXU Energy has a long-standing history of doing the right things for our customers right when they need it. It starts with the basics — providing electricity plans with easy-to-understand terms and straightforward pricing you can count on. But our responsibility doesn't end there and neither does our commitment to our customers.

We've assembled some of the things we're most proud of because you should know what your electricity provider stands for. We're pretty sure you'll see the TXU Energy difference and why more families choose us over any other electric company in Texas. In fact, satisfied customers who switched to TXU Energy report an average annual savings of over $350.*

Straightforward Pricing
We believe an informed customer is a customer for life. So whether you're already a customer or thinking about becoming one, we want to make sure you're fully informed to make decisions that are right for you.

Your plan options. Compare our plans with those offered by other Texas electricity providers, learn more about plans with renewable sources, and understand the regulatory documents you get when you sign up for service.

Other fees and charges. Learn about the fees, deposits and other charges you might encounter when comparing electricity plans.

Extra services you get with your TXU Energy plan. Learn about the TXU Energy customer care difference, payment options and assistance, waivers and more.

Innovative Products and Tools
In addition to great Texas electricity plans, we also have innovative solutions that are designed to save you time and money. As a TXU Energy customer, you'll have access to many benefits like:
  • TXU Energy MyEnergy DashboardSM. This online tool helps you examine how and when you use electricity at home so you can reduce your energy consumption and, ultimately, your electric bill. It’s available for free to all TXU Energy customers.
  • Brighten Personal Energy Advisor. This energy savings solution from TXU Energy is a simple questionnaire that only takes a few minutes and uses information you offer about your home's electricity usage to create a personalized checklist of tools, tips, projects and online videos to help you make your home more energy efficient.
  • Energy Thieves Calculator. This easy-to-use calculator helps you figure out which home appliances might be “stealing” energy from you, even when they’re turned off.
  • Brighten iThermostat. Monitor and manage your home's temperature via the Internet with this fully Web-enabled programmable thermostat – low monthly charge may apply.
  • Green Button. We joined this initiative to provide our customers with standardized data to help them better understand their energy usage. By adopting the Green Button, the company extends its commitment to innovation and helping customers use less energy and save money on their electricity bills.
  • Brighten Online Energy Store. We're dedicated to helping you save energy, lower electric prices, and do something good for the environment. So come inside and see how we've put everything you need in one convenient store.
  • TXU Energy MyAccount. We offer easy access to 24/7 online account management so you can quickly make changes to your electricity plan, monitor usage and more.
  • TXU Energy AutoPay. Take the hassle out of paying your electricity bill every month with automatic payments.

Now you can use all of the MyAccount features of our mobile site (m.txu.com) on your iPhone or iPad with the new TXU Energy app.

TXU Energy Customer Bill of Rights
Our goal is to make sure every experience you have with TXU Energy is a positive one. And we back it up in writing with the TXU Energy Customer Bill of RightsSM. These rights frame our beliefs and commitment to our customers, which include:
Clear, straightforward terms of service with billing you can understand and trust.
Responsive, knowledgeable Customer Care Consultants available 24 hours a day, 7 days a week.
Customer appreciation with rewards for your loyalty.
Guaranteed satisfaction or switch back to your old Texas energy provider for free.

These are just some of the many reasons why millions of Texans trust TXU Energy for the electricity that powers their homes and businesses.

Part of Your Community
We have a long history of meeting the electricity needs of Texas. We invest in our communities because we work and live here too!

Helping those in need. TXU Energy AidSM, our electricity bill payment assistance program, helps more customers in need than any other provider in Texas. And we're contributing $5 million a year through 2012.

Giving back to the community. As the industry leader, TXU Energy and our employees donate more than a million dollars to charitable organizations like United Way, Meals on Wheels and American Red Cross each year.

Supporting supplier diversity. TXU Energy spends millions each year on goods and services provided by certified minority- and women-owned business enterprises.

Growing trees for our communities. The TXU Energy Urban Tree Farm, the largest non-profit urban tree farm, greens the parks and streets in local communities.

* Based on September 2012 survey of customers who have been with TXU Energy for at least one year after switching and reported savings. Individual results will vary based on plan and usage.


Get up to $50 of free electricity every month, all year long.*
We created this plan with a low, price-protected rate to make it easier to manage your monthly budget. Plus, you can automatically earn a Monthly Savings bill credit of up to $50 a month based on usage. That's real relief when your usage spikes throughout the year.

Plans to Save. Tools to Save.
Whether you're running a business or a household, the savings can really add up. Combine TXU Energy Monthly Saver with our free online tools that help you better manage your energy usage, and it's clear why TXU Energy is the #1 electricity provider in Texas. Sign up today!

*Residential customers receive a $50 bill credit for months in which usage reaches 1,200 kWh. Business customers receive a $50 bill credit for months in which usage reaches 800 kWh. $25 bill credit available for lower-usage customers. TXU Energy Monthly Saver plans are fixed rate plans. Minimum term and early cancellation fee apply, depending on plan term. The only circumstance in which the price could change during the minimum term is to reflect actual changes in law or regulatory charges as described in the Electricity Facts Label (EFL). See the Terms of Service Agreement and EFL for more details.

Offer subject to change or cancellation without notice, is not transferable, cannot be combined with other offers and is not available in all areas. Additional eligibility requirements, terms and conditions may apply.