about us:
Pasadena Insurance Agency, Inc. (PIAI) is a 75-year-old, third-generation, family-owned, boutique independent insurance agency offering property & casualty insurance, life & health insurance and consultative risk management services to individuals and small- to medium-sized businesses. PIAI has a proven track record of long-term client relationships, excellent customer service and expertise in risk assessment and loss prevention. As a Trusted Choice independent insurance agency, we have access to the majority of the insurance marketplace either through direct appointments or intermediaries resulting in the appropriate alignment of insurance carrier to client to offer a solution that meets the customer’s needs.  We are recognized for our high client and employee retention rates that have produced a very loyal client base with many of our client relationships spanning multiple decades.  Our employees enjoy working for us as well since their average tenure is over 10 years. PIAI offers the best of both worlds: a friendly, community-based agency offering personalized, proactive customer service and many of the capabilities found in a large corporate agency with our established industry relationships, access to multiple insurance carriers and decades of experience in the business.

Our mission:
Our mission is to provide protection, add value to our personal and business clients and support our community. By properly protecting our clients, it enables them to focus on their families and core businesses. We strive to provide each client with equal respect and sense of urgency consistent with his insurance needs. We also provide a desirable work environment which encourages respect to others and internal growth through education and training. Additionally, we are committed to supporting community involvement in local and national charitable organizations via corporate financial contributions and encouraging employee volunteerism. PIAI is dedicated to being the insurance agency of and employer of choice, a model employer and outstanding corporate citizen.